Fault finding

A useful diagnosis begins with the circumstances: when the problem happens, what is in use and which parts of the property are affected.

Electrical technician standing in a kitchen

The service

Find the cause before choosing the repair.

A recurring trip, an unreliable socket or lights that behave differently when an appliance runs can have more than one cause. We start with what you have noticed and inspect the affected installation. Findings come before a repair recommendation, with any additional work agreed separately.

What the work covers

  • Record the symptoms without opening electrical equipment
  • Arrange an assessment and agree any diagnostic charge
  • Review the findings before authorising additional work

This website does not provide an emergency response service. If there is smoke, fire or immediate danger, leave the area and contact the appropriate emergency service.

How the job takes shape

  1. 01

    Describe the symptoms

    Note when the problem occurs without opening electrical equipment.

  2. 02

    Arrange an assessment

    Agree access, timing and the initial diagnostic allowance.

  3. 03

    Trace the fault

    Inspect and test the relevant parts of the installation.

  4. 04

    Explain the options

    Discuss the findings and price any repair before it is authorised.

Electrician discussing a project with a homeowner beside an electrical panel

The details that matter

  • Symptoms recorded before the visit
  • Diagnostic time and charges explained in advance
  • Findings separated from recommended repair work
  • An explanation of what was checked and what happens next
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